What is COVID-19?
COVID-19 is a respiratory illness that has flu-like symptoms, including coughing, fever, sore throat and difficulty breathing.
According to the CDC, the following symptoms may appear 2 to 14 days of exposure:
- Fever
- Cough
- Shortness of breath
- Stay home except to get medical care.
- Separate yourself from other people and animals in your home.
- Wear a face mask when in close contact with others.
- Cover your cough and sneezes.
- Wash your hands often, using this World Health Organization protocol.
- Avoid sharing household items.
- Clean all high touch surfaces every day
- Monitor your symptoms – seek prompt medical attention if your illness is worsening especially if you have difficulty breathing.
- When you visit our locations, you will be pre-screened at the door.
- Please wear a mask when you visit our clinics and keep it on at all times to keep our staff safe.
- Depending on the type of care needed, we accommodate your visit/appointment through a car visit, or a telephone visit.
- We are pre-screening our patients at the door to protect our patients and staff.
- On our doors, you will find our Front Desk backline for the particular location you are visiting. Please call that number to check-in for your visit and our staff will pre-screen you over the phone.
- After checking in and being pre-screened, please wait in your car.
- Depending on your care concern, your visit may be switched to a car visit where your provider will come out to your car to complete the visit.
- If your provider determines your visit/appointment should still occur in an exam room, you will only be called when the exam room is ready for you. There is no need to wait in our waiting room/lobby.
- Please know that we sanitize and disinfect every exam room after every patient visit, and our waiting room/lobby every hour.
- Please inform us at the time of scheduling that you want your appointment to be a telephone visit instead.
- At the time of your appointment, if it is scheduled as a telephone/telehealth visit, your provider will call you.
- Prescription-refill appointments can often be done through a telephone visit. Please inform us at the time of scheduling that your purpose is for prescription-refills and you want this to be scheduled as a telephone visit.
- Please note that some prescriptions may require an in-person visit or lab work. Your provider will have additional directions during your telephone visit should lab work will be needed.
- Our walk-in labs follow the same protocol of pre-screening at the door and waiting in the car.
- As part of our efforts to prevent the spread of COVID-19, we ask that you do not bring guests with you to our clinics. While we make every effort to keep our waiting areas clean and sanitary, limiting the number of people in our spaces is an important prevention strategy. Thank you for understanding.