COVID-19 Information

Your safety is our # 1 priority. With the rise of COVID-19 cases due to the Omicron variant, we continue to implement our safety protocols. Please visit this page for the most recent information on COVID-19 and how we can provide care services to you.

If you have been exposed to COVID-19:

Please call us first at 253-848-5951 for an initial screening process prior to coming in. If you have the following symptoms: fever, cough, shortness of breath, the best action is to follow CDC’s recommendations and self-quarantine.

If you have severe symptoms, particularly difficulty in breathing, we recommend you go to the nearest Emergency Room to get emergency care. Please protect others in your household by doing the following:

  • Stay home except to get medical care.
  • Separate yourself from other people and animals in your home.
  • Wear a face mask when in close contact with others.
  • Cover your cough and sneezes.
  • Wash your hands often, using this World Health Organization protocol.
  • Avoid sharing household items.
  • Clean all high touch surfaces every day
  • Monitor your symptoms – seek prompt medical attention if your illness is worsening especially if you have difficulty breathing.

Clinic Protocols

Masks are required at all times when visiting any of our locations. 

As part of our efforts to prevent the spread of COVID-19, we ask that you do not bring guests with you to our clinics. If you require a support person, only one will be allowed in per patient. While we make every effort to keep our waiting areas clean and sanitary, limiting the number of people in our spaces is an important prevention strategy. Thank you for understanding.

If you have any of these symptoms:

  • Fever and chills
  • Fatigue
  • Sore throat
  • Headache and muscle aches
  • Cough or shortness of breath

Please do not enter the facility. Please return to your vehicle or stay in your car.

To check in, please call the phone # in our front door per clinic location. Our friendly Front Desk team member will check you in, and depending on your care concern, a provider may see you in your vehicle or see you virtually through a video visit.

We sanitize and disinfect every exam room after every patient and our waiting room and lobby every hour.

We offer virtual visits through a telehealth platform at both our continuity and walk-in clinics. Most needs can be addressed to a telehealth visit. Learn more through our Video Visits page. Certain types of visits may still require an in-person appointment. Please inform us at the time of scheduling that you want your appointment to be a virtual visit instead.

Prescription-refill appointments can often be done through a telephone visit. Please inform us at the time of scheduling that your purpose is for prescription-refills and you want this to be scheduled as a telephone visit.

Please note that some prescriptions may require an in-person visit or lab work. Your provider will have additional directions during your telephone visit should lab work will be needed.

Our walk-in labs follow the same protocol of pre-screening at the door and waiting in the car.

Masks are required at all times when visiting any of our locations. 

As part of our efforts to prevent the spread of COVID-19, we ask that you do not bring guests with you to our clinics. If you require a support person, only one will be allowed in per patient. While we make every effort to keep our waiting areas clean and sanitary, limiting the number of people in our spaces is an important prevention strategy. Thank you for understanding.

If you have any of these symptoms:

  • Fever and chills
  • Fatigue
  • Sore throat
  • Headache and muscle aches
  • Cough or shortness of breath

Please do not enter the facility. Please return to your vehicle or stay in your car.

To check in, please call the phone # in our front door per clinic location. Our friendly Front Desk team member will check you in, and depending on your care concern, a provider may see you in your vehicle or see you virtually through a video visit.

We sanitize and disinfect every exam room after every patient and our waiting room and lobby every hour.

We offer virtual visits through a telehealth platform at both our continuity and walk-in clinics.

Most needs can be addressed to a telehealth visit. Learn more through our Video Visits page. Certain types of visits may still require an in-person appointment.

Please inform us at the time of scheduling that you want your appointment to be a virtual visit instead.

Prescription-refill appointments can often be done through a telephone visit. Please inform us at the time of scheduling that your purpose is for prescription-refills and you want this to be scheduled as a telephone visit.

Please note that some prescriptions may require an in-person visit or lab work. Your provider will have additional directions during your telephone visit should lab work will be needed.

Our walk-in labs follow the same protocol of pre-screening at the door and waiting in the car.

Vaccination

We will not write letters for exemption for religious purposes or medical letters that fall out of CDC guidelines.

Unfortunately, at this time we are not able to provide a letter to medically exempt you from receiving the COVID vaccine.  We also will not write a letter for you requesting religious exemption.

If you have a known medical concern for a vaccine reaction to the COVID vaccine or one of its components please let our office know as we can assist you with setting up an appointment to discuss this with your provider.

We do consider documenting a deferment letter if you have an acute diagnosis of Covid or if you received monoclonal antibodies or plasma treatment for Covid-19.  We do understand patients’ concerns with getting the vaccine but it has been shown to be safe and effective at protecting yourself and others against Covid.

The following link to the CDC provides some answers to common concerns to receiving the vaccine:  https://www.cdc.gov/coronavirus/2019-ncov/vaccines/faq.html.

For patients with specialty conditions who are in a need of a letter due to a specialty concern, please follow up with your specialist directly.

We will not write letters for exemption for religious purposes or medical letters that fall out of CDC guidelines.

Unfortunately, at this time we are not able to provide a letter to medically exempt you from receiving the COVID vaccine. We also will not write a letter for you requesting religious exemption.

If you have a known medical concern for a vaccine reaction to the COVID vaccine or one of its components please let our office know as we can assist you with setting up an appointment to discuss this with your provider.

We do consider documenting a deferment letter if you have an acute diagnosis of Covid or if you received monoclonal antibodies or plasma treatment for Covid-19. We do understand patients’ concerns with getting the vaccine but it has been shown to be safe and effective at protecting yourself and others against Covid.

The following link to the CDC provides some answers to common concerns to receiving the vaccine: https://www.cdc.gov/coronavirus/2019-ncov/vaccines/faq.html.

For patients with specialty conditions who are in a need of a letter due to a specialty concern, please follow up with your specialist directly.

Testing

COVID-19 is a respiratory illness that has flu-like symptoms, including coughing, fever, sore throat and difficulty breathing. According to the CDC, the following symptoms may appear 2 to 14 days of exposure:
  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea
*note: this list does not include all possible symptoms

Appointments are required to be tested for COVID-19.

Please call us at 253-848-5951 first for a screening process. If you are deemed eligible for testing, you will be scheduled at one of our clinic locations.

All of our locations offer COVID-19 testing. Continuity Clinics
  • To get a COVID-19 test at our continuity clinics, please call 253-848-5951 for screening and to set an appointment.
Walk-in Clinics
  • You may also walk in to any of our walk-in clinic locations. Please call the phone number displayed in the front doors, return to your car, and call to check-in.
Due to high demand for testing, there will likely be a longer wait times at the clinics. We appreciate your patience.
We offer a variety of tests at our locations. Your provider will determine which test is in need during your visit.
Test results will be available anywhere from 1-2 hours to next business day, depending on the volume of testing we are completing. A member of our care team will call you with the results. If you are an established patient and have your own Sound Family Medicine MyChart account, you will be able to access your test results there. There is no need to call us to follow up. Your provider will contact you as soon as the test results are available.
Until you have received a negative test result, you must act as though you are positive to avoid infecting others.
  • Stay home except to receive medical care. If your situation worsens and you need to go to the hospital or doctor’s office, please call first to let them know you are coming.
  • Separate yourself from other people and animals in your home.
  • Wear a face mask around others.
  • Cover your coughs, sneezes, and wash your hands often with hot soapy water for at least 20 seconds. Remember that hand sanitizer is less effective than soap.
  • Clean all high touch surfaces frequently.
  • Monitor your symptoms and notify us if worsening.
COVID-19 is a respiratory illness that has flu-like symptoms, including coughing, fever, sore throat and difficulty breathing. According to the CDC, the following symptoms may appear 2 to 14 days of exposure:
  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea
*note: this list does not include all possible symptoms

Appointments are required to be tested for COVID-19.

Please call us at 253-848-5951 first for a screening process. If you are deemed eligible for testing, you will be scheduled at one of our clinic locations.

All of our locations offer COVID-19 testing, however you are required to have a scheduled appointment. Please call 253-848-5951 for screening and to set an appointment. Due to high demand for testing, there will likely be longer wait times at the clinics. We appreciate your patience.

Due to high demand for testing, there will likely be a longer wait times at the clinics. We appreciate your patience.

We offer a variety of tests at our locations. Your provider will determine which test is in need during your visit.

 

Test results will be available anywhere from 2-3 hours to next business day or up to 5 business days depending on the volume of testing we are completing and if your test have been sent out to an external lab.

A member of our care team will call you with the results.

If you are an established patient and have your own Sound Family Medicine MyChart account, you will be able to access your test results there.

There is no need to call us to follow up. Your provider will contact you as soon as the test results are available.

Until you have received a negative test result, you must act as though you are positive to avoid infecting others.
  • Stay home except to receive medical care. If your situation worsens and you need to go to the hospital or doctor’s office, please call first to let them know you are coming.
  • Separate yourself from other people and animals in your home.
  • Wear a face mask around others.
  • Cover your coughs, sneezes, and wash your hands often with hot soapy water for at least 20 seconds. Remember that hand sanitizer is less effective than soap.
  • Clean all high touch surfaces frequently.
  • Monitor your symptoms and notify us if worsening.