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How can we help you today?

Below you can find resources and information for new and current patients.

New Patient Resources

How to Establish Care

Information we need, how to schedule, what to expect as a patient and more.

Covid-19 Resources

Up-to-date information on our safety protocols and what our new patients need to know


Patient Resources

Patient Forms

Here you can find forms to print in advance of your appointment

Medical Records Request

How to request or cancel a request for your medical records

Special Accomodations

Community resources for transportation

Patient Portal

Learn more about MyChart, our secure patient portal to schedule, request refills, send a message, get test results, and more

Ways to Pay Your Bill

Our online and automated phone payment options are convenient, fast, and secure

Patient Privacy Law (HIPAA)

How we protect the privacy of your health information as required by law

Health Education Classes

Genoa Health Classes

Register today for heath education courses taught by our Genoa Partners

Other Resources

About Us

Learn our history, mission and values, and meet our physician partners and leadership team.

Contact Us

Find our phone numbers and how to send us a note here.

Care Calculator

Use our preventative care calculator to see which screenings you or your family may be due for.


Latest news posts from Sound Family Medicine and more educational content.

Referral Process Information

The following information may or may not apply to you. It is meant as informational only.

Our referral turnaround time is about 5-6 weeks out. Our teams are working diligently to process all referrals in the order they are received.

  1. If you have a PPO or Medicare Part B plan, please contact the specialist office as this insurance tends to not require authorization or approval for consultation.

  2. If your health plan is OPTUM, please contact your insurance to verify if the referral has been completed due to their internal referral process.

  3. If you are being referred out to physical therapy, massage therapy (i.e., ATI, Olympic sports, and spine), or Lark Dermatology; you can contact your referred provider since they obtain their authorization.

    • The same applies to any imaging requested by your PCP sent to TRA, Diagnostic imaging, or Rayus radiology. You may contact their office to get your appointment scheduled, as they will obtain the approval before your imaging.
  4. Have you checked your referral status on MyChart? If you have not checked your MyChart before calling our main-line, we would suggest checking your MyChart beforehand to see if your provider has already approved the request.