Sound Family Medicine’s Patient Portal

MySFM is a free, secure, HIPAA-compliant online tool available to all Sound Family Medicine patients. It offers a full range of convenient services that allow you to pay your bill, request a refill, schedule/change an appointment, get lab results, send your provider team a message and more.

Frequently Asked Questions

Signing up is easy! New or existing patients can receive an invitation to sign up for MySFM by:

When you email, please include:

    • your name
    • date of birth
    • which email address you’d like to register your MySFM account with

You can only request MySFM access for yourself. If a family member would like their own MySFM access, they need to submit a separate request for themselves.

You will receive an email invitation with a sign-up link. The link will expire after 10 days, so be sure to complete your registration when you receive it.

If you are between the ages of 13-17 years-old, please come into the nearest Sound Family Medicine location to you to request your access. This allows us to maintain HIPAA regulations according to Washington State law.

With mySFM you can schedule or cancel your appointment with your provider right from your computer, tablet, or phone. You’ll be asked to select the clinic location you want, your provider, and the reason you’re making an appointment. Then, you will select the time and date that works best for you. You can even include a note to tell your provider team what specifically you want to be seen for. Patients can even schedule same-day appointments with their primary care provider if there are appointments available that day. Please note you cannot schedule procedural appointments (IUD insertion/removal, toenail removal, cortison injection, etc) online. In order to schedule an office-based procedure, please call our office at (253) 848-5951.

Have a quick question for your provider? With mySFM, you can send a message to your provider team and get a response through the secure portal. The messaging center is quick, direct, and you can even send pictures. The amount of time it takes for your provider to respond varies on their availability, so if you have a more emergent question, please call our office at (253) 848-5951.

If you’re needing a refill on your prescription, you can do that through mySFM. Please note that you may need to come in for a follow up appointment before a refill, especially if your prescription is expired.

The fastest way to learn your lab results is through calling the Patient Services Center at (253) 848-5951 and pressing 2 when prompted.

Lab results are easily viewable on your mySFM portal. In-home point of care labs can normally be seen within 7 to 10 days after your lab visit. To see your lab results, select “Health Records” from the menu on the left-hand side of your screen. You will then be shown your most recent Health Records. If this is the record you would like to look at, click “View Full Summary” to read the entire record. To change records, scroll down to the date of the record you would like to see, and click “View”.

Under “View Full Summary” you will see subcategories like “Basic Information About You” “Your Care Team” and “Allergies, Adverse Reactions, Alerts.” Keep scrolling to “Results” (which should be above “Social History” and below “Conditions or Problems”). Here you will see the full results of your lab.

If you are able to view your lab, but do not understand your results, check out your Messages, where there should be a letter from your provider explaining your lab results.

Have a bill you need to take care of? No worries, you can pay it from the comfort of your home from the MySFM portal. After equipping yourself with a credit/debit card and your bill, our portal will walk you through bill payment and send you a receipt. Think you may have paid it before? You can also view your payment history from mySFM, so never worry about overpaying.

Wondering about your medications, previous visits or lab reports? Wonder no longer, our portal gives you access to your medical records. Health records are available for viewing online from the day you register with mySFM to the present. If you’d like to review older records, you can call our Patient Services Center at (253) 848-5951 and they can help you receive a paper version of your records or review your records with you over the phone.

For children under 13 years or under, parents can create and link mySFM accounts to see all of their family’s charts, forms, and other information simultaneously. In order to do so, click on the “Account” button on the upper right-hand corner, and select “Invite New” under Linked Account(s). You will then be asked to input the first name, last name and email address of the individual you would like to link accounts with. This will automatically link an account if your child is under 13 years old. (Please note that your child will need a unique email address and cannot use a parent’s e-mail).

For children 13 years and older, they will need to log into their mySFM account and follow the same steps as above to add a parent/trusted adult to their account. This will send an email notification to the parent to link their account with the child’s.

Can a minor get their own mySFM account?

Yes, a minor may open their own mySFM account. To keep aligned with HIPAA (Health Insurance Portability Accountability Act) rules and respect privacy rights, they must appear in one of our clinics with a valid ID to set it up. This policy ensures that no one else can open or access the account on behalf of the minor. Minor mySFM accounts cannot be set up online or over the phone.

Many teens choose to involve parents in all aspects of their care. It is entirely the teen’s choice whether or not to do so.

If you are between the ages of 13-17 years-old, please come into the nearest Sound Family Medicine location to you to request your access. This allows us to maintain HIPAA regulations according to Washington State law.

Note for parents and guardians:

Please understand that in Washington state (per RCW 26.28.010):

  • A minor who is 13 years old or older may initiate an evaluation and treatment for outpatient and/or inpatient mental health services, substance use disorder (SUD) treatment, or withdrawal management without parental consent.
  • Minors of any age may obtain or refuse birth control and access abortion services without parental consent.
  • If over age 14, minors may get testing and treatment for sexually transmitted diseases without parental consent.
  • In all cases, the minor has the right to receive services in the least restrictive setting.

mySFM allows patients to change their notification preferences regarding what information they are emailed about, and how they receive statements (electronically or via mail). In order to change your current notification preferences, go to “Account” at the upper right-hand corner of the portal. Under “Account” select Edit next to the patient name whose notification preferences you’d like to change. Then, select “Preferences” and under “Communication” you will see your current email notification preferences. Simply select or deselect which information you would like to be notified of via email. Make sure to select “Save my changes” in the bottom right hand corner to apply your changes.