As many of you have experienced, a recent update to our phone system has impacted our ability to assist our patients by phone in a reasonable manner. We understand that you depend on our team especially at times when you or your family member is feeling ill or needs help and are doing everything we can to restore full service so that we can care for you the way you deserve. I sincerely apologize for any frustration and inconvenience this delay has caused your family. I’m personally following the issues internally and with our vendor to have service restored as intended as quickly as possible. During this time, I encourage you to use the online patient portal to reach your healthcare team. You can also send us a Facebook message (please do not share HIPPA information such as SSN, birthdate, etc.) and we’ll help route your message to your team if you are not able to reach us by phone. For more information on other ways to connect with us during this time, please visit our contact page.
Again, please accept my apologies and know that I will be following things very closely to ensure that you can depend on our phone system when you need to reach us.
Sincerely,
Denise Martel
Sound Family Medicine, CEO
