7 Things You Can Do with mySFM

In February 2018, we launched our brand new mySFM patient portal. This new portal gives our patients the opportunity to be in control of their healthcare from the comfort of their home. But did you know about all the cool services mySFM can provide for you as a patient? Check out our list of 7 services you can do with mySFM to learn more.

1. Schedule Appointments

Not one for talking on the phone? We get it, and with mySFM you can schedule your appointment with your provider right from your computer, tablet, or phone. And if for some reason you need to cancel an appointment you scheduled online, you can do that from mySFM too. You’ll be asked to select the clinic location you want, your provider, and the reason you’re making an appointment. Then, you will select the time and date that works best for you. You can even include a note to tell your provider team what specifically you want to be seen for. Patients can schedule same day appointments with their primary care provider as well if there are appointments available that day. Please note you cannot schedule procedural appointments (IUD insertion/removal, toenail removal, cortison injection, etc) online. In order to schedule an office-based procedure, please call our office at (253) 848-5951.

2. Send your provider team a message

Have a quick question for your provider? With mySFM, you can send a message to your provider team and your provider or their medical assistant will be able to respond to you through the secure portal. The messaging center is quick, direct, and you can even send pictures. The amount of time it takes for your provider to respond varies on their availability, so if you have a more emergent question, please call our office at (253) 848-5951.

3. Request prescription refills

While mySFM can’t refill medications for you (your local pharmacy app can), if you’re needing a refill on your prescription, you can do that through mySFM. You may need to come in for a follow up appointment before a refill, but lucky for you, you can schedule that on mySFM, too.

4. Receive Lab Results

Sometimes phone calls can be too much, so instead of calling you with lab results, mySFM allows you to view and read when your labs come back. Your provider might still give you a ring, depending on your lab, but if your preference is an online message, that’s what we’ll do.  For more information on where to find your lab results on mySFM, click here.

5. Pay Your Bills

Have a bill you need to take care of? No worries, you can pay it from the comfort of your home here. After equipping yourself with a credit/debit card and your bill, our portal will walk you through bill payment and send you a receipt. Think you may have paid it before? You can also view your payment history from mySFM, so never worry about overpaying.

6. View Your Health Records

Wondering about your medications, previous visits or lab reports? Wonder no longer, our portal gives you access to your medical records. Health records are available for viewing online from the day you register with mySFM to the present. If you’d like to review older records, you can call our Patient Services Center at  (253) 848-5951 and they can help you receive a paper version of your records or review your records with you over the phone. So if you forget what the directions on your meds were or what your blood pressure was at your last visit, we’ve got you covered.

7. Fill out Health Forms

We get it, paperwork is tiresome. Our suggestion: skip the forms in the waiting room and type it out before you go. You can fill out a medical release for a minor child, review our financial policy, complete a patient profile and more all from your own device. Your Health Forms update online as often as you update them, either via paper or mySFM. So say goodbye to clipboards and small print and hello to mySFM. If you’re a new patient or just haven’t signed up yet, please call us at (253) 848-5951 or email us at welisten@soundfamilymedicine.com and our staff will be happy to set you up. For other questions about our portal, please check out our mySFM page here.