Convenience is important, and at Sound Family Medicine, we offer a number of ways in which bills can be reviewed and paid. We also understand that sometimes, unexpected circumstances impact how and when you are able to pay for your healthcare services. Below, you will find detailed information on our payment options and billing scenarios. It’s a lot of information so if you have further questions, don’t hesitate to call.
Payment or authorization to bill your insurance carrier for services rendered, is due at the time of service. If you have an outstanding balance, payment will be requested at check in. If you are uninsured, you may be eligible to receive care at a reduced rate, when paid at the time of service (learn more under “Prompt Pay Discounts”).
You can view and pay bills online by logging into mySFM and choosing “Account” from the main menu. Here, you can view your eStatement, check your current balance and make a payment. We accept all major credit cards, including Visa, MasterCard, American Express and Discover.
Our automated bill pay phone line is available 24/7. Just call 844-296-3015. Please have your account number (located in the upper right corner of your statement) and your bankcard number ready.
If you are uninsured, you may participate in Sound Prompt Pay, a medical discount program. Through Sound Prompt Pay, patients who pay in full at the time of service are able to take advantage of discounted pricing. Patients are charged a flat fee of $85.00 per visit, payable by cash or debit/credit card. Checks are not accepted in this program.
Should your visit be more complex and require significantly more time than an average visit, your provider may charge an additional $20.00 at his/her discretion. Any additional services, such as laboratory tests, will be charged in addition to the visit fee.
Co-payments are a part of your insurance contract and are due at the time of service. We will collect your co-payment when you check in for your appointment. If you are unable to pay your co-pay, you may be required to reschedule your visit.
If you have an unmet deductible remaining in your plan year, we require a deposit on the unmet deductible at time of check in.
Your insurance policy is a contract between you and your carrier; it is important that you read and fully understand your benefits. If you aren’t sure, please do not assume your policy covers every form of medical care. Policies and benefits differ, even those from the same carrier. Ultimately, it is your responsibility as the patient, to understand what is/is not covered by your insurance policy.
Always carry your insurance card with you. Not only might you need it in an emergency, but we will also need it to verify your coverage at each office visit. Without this information, you may be asked to reschedule your appointment, or pay for services out of pocket at the time of your visit.
Your personal financial responsibility for co-pays, deductibles and non-covered services are mandated by your health plan. Sound Family Medicine is contractually obligated to collect these fees, and we are not permitted to adjust these costs to your account.
Due to unresolved issues with the Department of Labor & Industries, we are unable to continue to provide the excellent care that our patients seeking treatment for work-related injuries deserve. After thorough scrutiny of the situation, and taking into account the adverse impact this has on some of our patients, we decided to discontinue caring for workers compensation injuries and will refer patients to providers outside of SFM.
As a convenience to our patients, our walk-in clinic providers continue to perform initial L&I exams, but patients are then referred to a participating L&I provider for further care.
We accept motor vehicle accident claims for existing patients only. If you have Personal Injury Protection (PIP) coverage and your account with Sound Family Medicine is in good standing, your auto insurance carrier will be billed for your visit. If your insurance policy doesn’t have PIP coverage, we are unable to bill your health insurance until we can verify that you have set up subrogation with them for any medical care provided as a result of a motor vehicle accident. If the other driver is at fault, Sound Family Medicine does not bill auto insurance claims to third parties (other driver’s MVA insurance). Payment for these visits is due at the time of service or we can bill to your commercial medical insurance if we can verify you have set up subrogation (the assumption by a third party, an insurance company, of another’s legal right to collect a debt or damages).
Payment arrangements for past due balances can be made with our collections department. If payment is not made within the agreed-upon time period, the account will be turned over to a professional collection agency. At that time, the patient and family may be discharged from Sound Family Medicine altogether. Please contact us as soon as you know you are unable to pay your bill, so that we can proactively make payment arrangements with you.
In the event that a check is returned NSF, there will be a $25.00 NSF charge applied to the patient’s account, in addition to the amount of the returned check.