Payment Services

Convenience is important, and at Sound Family Medicine, we offer a number of ways in which bills can be reviewed and paid. We also understand that sometimes, unexpected circumstances impact how and when you are able to pay for your healthcare services. Below, you will find detailed information on our payment options and billing scenarios. It’s a lot of information so if you have further questions, don’t hesitate to call us at 253-848-5951.

Payment Options

Payment or authorization to bill your insurance carrier for services rendered, is due at the time of service. If you have an outstanding balance, payment will be requested at check in. If you are uninsured, you may be eligible to receive care at a reduced rate, when paid at the time of service (learn more under “Prompt Pay Discounts”).

Payment can be made via any of the following methods:

  1. Online bill pay via the mySFM patient portal
  2. Our automated bill pay phone line is available 24/7. Just call 844-296-3015. Please have your account number (located in the upper right corner of your statement) and your bankcard number ready.
  3. In person at any of our clinics.

Prompt Pay Discounts

If you are uninsured, you may participate in Prompt Pay, a medical discount program. Through Prompt Pay, patients who pay in full at the time of service are able to take advantage of discounted pricing. Patients are charged a flat fee of $85.00 per visit, payable by cash or debit/credit card. Checks are not accepted in this program.

Should your visit be more complex and require significantly more time than an average visit, your provider may charge an additional $20.00 at his/her discretion. Any additional services, such as laboratory tests, will be charged in addition to the visit fee.

Co-Payments and Deductibles

Co-payments are a part of your insurance contract and are due at the time of service. Please have your co-payment ready for when you check in for your appointment. If you are unable to pay your co-pay, you may be required to reschedule your visit.

If you have an unmet deductible remaining in your plan year, we require a $95 deposit on the unmet deductible at time of check in.

Insurance

Your insurance policy is a contract between you and your carrier; it is important that you read and fully understand your benefits. If you aren’t sure, please do not assume your policy covers every form of medical care. Policies and benefits differ, even those from the same carrier. Ultimately, it is your responsibility as the patient, to understand what is/is not covered by your insurance policy.

Always carry your insurance card with you. Not only might you need it in an emergency, but we will also need it to verify your coverage at each office visit. Without this information, you may be asked to reschedule your appointment, or pay for services out of pocket at the time of your visit.

Your personal financial responsibility for co-pays, deductibles and non-covered services are mandated by your health plan. Sound Family Medicine is contractually obligated to collect these fees, and we are not permitted to adjust these costs to your account.

For a list of contracted plans, please click here.

Past Due Balances

Payment arrangements for past due balances can be made with our billing department at 253-848-5951 and select option 4. If payment is not made within the agreed-upon time period, the account will be turned over to a professional collection agency. At that time, the patient and family may be discharged from Sound Family Medicine. Please contact us as soon as you know you are unable to pay your bill, so that we can proactively make payment arrangements with you.

Non-Sufficient Funds (NSF) Checks

In the event that a check is returned NSF, there will be a $30 NSF charge applied to the patient’s account, in addition to the amount of the returned check.

Missed Appointments

We understand that sometimes circumstances beyond your control may result in cancelling a scheduled appointment. Therefore, if you are unable to keep your appointment, you must notify us 24 hours in advance of the appointment time, allowing us the opportunity to use that time to provide care for another patient. If you do not show up for your scheduled appointment or notify us at least 24 hours prior to the appointment time, you may be charged a $25 no‑show fee. If your scheduled appointment was for an in-office procedure, you may be charged a $50 no-show fee.

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