Medical Advice Messages in MyChart
MyChart, Sound Family Medicine’s online patient portal, provides a convenient way to manage your health – making it easy to refill prescriptions, schedule appointments, and share updates on your health with your care team.
In recent years, MyChart has become a convenient way to seek medical advice from home rather than coming in for an appointment or scheduling a telemedicine visit. This has resulted in a significant increase in the number of messages our providers receive.
To account for the additional time providers spend providing medical care through My Chart, starting May 1, 2025, medical advice messages may be billed to you and/or your insurance. While most MyChart messages, such as scheduling an appointment or requesting a prescription refill will not be charged, messages that require medical expertise and more than five minutes of your provider’s time may be billed.
Types of Messages That MAY be billed:
- Requests for new medications
- Questions about new symptoms or problems
- Questions about news or journal articles
- Changes to a chronic condition
- Requests to fill out medical forms
- Requests for new referrals
Messages that will NOT be billed:
- Scheduling an appointment
- Requesting a prescription refill
- Questions that lead to an appointment
- Questions related to a visit you had in the last 7 days
- Questions about billing
- Messages initiated by your healthcare team
Learn more & sign up for MyChart
We are always looking for new ways to make care more accessible and are pleased that MyChart has become such a valued and convenient way to connect with your care team. If you have further questions, please call us (253) 848-5951. Thank you for trusting Sound Family Medicine with your care.
Click the button below to learn more about the benefits of using MyChart and find out how you can sign up.
Updated 4/2025
