Millions of patients each year share their healthcare experiences in online communities, including vitals.com. For Vitals, these reviews are analyzed along with quality measures to recognize the top 5% of providers across the country. Not only do these reviews recognize outstanding patient care but they also drive continuous improvement for practices like Sound Family Medicine. According a 2014 study in the Journal of the American Medical Association, 59% of patients say provider rating sites are “somewhat” or “very” important, and 37% of online review users say they avoided a provider with bad ratings. If you’re a patient at Sound Family Medicine, you may have received a survey from us asking about your visit. Listening to your experience helps to drive our focus in how we deliver care to our best ability. As good listeners, we often look to review sites such as Google, Facebook and vitals.com to read about our patient’s experiences. During our last review, we were thrilled to see that vitals.com had announced their 2018 provider awards. We are proud to share that 6 of our providers were recognized again this year!